In the supply chain world, no two days ever seem the same with each day presenting new challenges. No operation can predict the future absolutely, but there are good tools that can help companies plan ahead and react well when surprises happen. One of the most effective tools is Labor software. How might your daily operations change when using JDA’s Warehouse Labor Management (JDA WLM) software?
In this 5 part series, we’ll cover examples related to Productivity, Planning, Quality and Coaching. Part 3 covers Quality from a Quality Manager’s Perspective.
Quality – A Quality Manager’s Perspective
Without Labor Software: My operation has recently begun a new case pick operation that will ship my product directly to consumers that have purchased my items through a popular online retailer. I’ve received multiple customer complaints during the ramp up of this project due to miss-shipped product. I have instructed my users to pay closer attention to the product they are shipping, but I have not seen a reduction in complaints. My products and my business are now receiving negative reviews that are communicated directly to my potential customers, which is a big problem.
With JDA WLM: I have received a complaint from a customer regarding a miss-shipped item. I log the miss-ship in JDA WLM. The error is attached to the specific user, location and part associated with the error. After noticing an uptick in error rates over the previous 2 shifts, I generate a quality report in JDA WLM by part and also by location. I see on my reports that three specific items and one location are generating an above average error rate. After investigation, I see that the three parts that have been most commonly miss-picked are stored very closely to each other and look very similar. Although my users are scanning the correct location, they are picking the incorrect carton due to similarities in packaging. I also see that the one location causing errors is not clearly labeled and is being confused with another storage location. I quickly have the items relocated to prevent further errors.
These scenarios are just a few of the ways JDA’s Warehouse Labor Management System (JDA WLM) can change the way every level of your supply chain operates day to day. To start using JDA WLM, contact Open Sky Group today.
The post Labor Software – Real Examples of Life with and without JDA WLM – Part 3 appeared first on Open Sky Group.